How to Make Sure You Get Our Emails

A simple guide to whitelisting — so important emails don't end up in spam

Sometimes email providers accidentally filter out emails you actually want. If you've been missing emails from us, this guide will walk you through how to fix it — step by step. Just find your email provider below and follow the instructions. It only takes a minute or two!

Not sure which email provider you use?
If your email address ends in @gmail.com, choose Gmail.
If it ends in @outlook.com, @hotmail.com, or @live.com, choose Outlook.
If it ends in @yahoo.com or @ymail.com, choose Yahoo Mail.
If you use an iPhone, iPad, or Mac to check your email, choose Apple Mail.

📧 Gmail

📬 Outlook

📨 Yahoo Mail

📱 Apple Mail
iPhone & iPad

💻 Apple Mail
Mac

👆 Select your email provider above to get started

Gmail

Important: The most reliable method requires using Gmail on a computer (not the phone app). If you only have access on your phone, see the mobile tips at the bottom of this section.

Add Us to Your Contacts Quick Method

Open Gmail on your computer
Find an email from us in your inbox (or check your Spam folder)
Open the email
Hover your mouse over the sender's name at the top of the email
A small popup will appear — click the person icon with a "+" sign to add us to your contacts
That's it! Gmail is now more likely to deliver our emails to your inbox

Create a Filter Most Reliable

Open Gmail on your computer
Click the gear icon (⚙️) in the top-right corner
Click "See all settings"
Click the "Filters and Blocked Addresses" tab at the top
Click "Create a new filter"
In the "From" field, type the sender's email address
Click "Create filter"
Check the box that says "Never send it to Spam"
Click "Create filter" again
Done! Gmail will now always deliver emails from this address to your inbox

📩 Already in Spam? If our emails ended up in your Spam folder, open one of them and click "Not Spam" at the top. This tells Gmail it made a mistake.

📱 Gmail on Your Phone The Gmail app on your phone doesn't support creating filters. But you can still help by opening any email from us that landed in Spam and tapping "Report not spam." For full protection, we recommend doing the Create a Filter method above on a computer when you get a chance.

Outlook

These steps work for Outlook.com, the Outlook app, and Outlook on the web. The screens may look slightly different depending on your version.

Add Us to Your Safe Senders List Computer or Web

Open Outlook
Click the gear icon (⚙️) to open Settings
Click "Mail" then click "Junk email"
Scroll down to find "Safe senders and domains"
Click "+ Add safe sender"
Type the sender's email address and press Enter
Click "Save"
That's it! Outlook will now always deliver emails from this address to your inbox

On Your Phone Outlook App

Open the Outlook app
Find an email from us
If it's in your Junk folder, open it and tap "Not Junk"
For extra protection, tap the sender's name and choose "Add to Contacts"

📩 Already in Junk? If our emails are in your Junk folder, right-click the email (or long-press on mobile) and select "Not Junk." Then follow the steps above to add us to your Safe Senders list so it doesn't happen again.

Yahoo Mail

Yahoo's spam filter can be aggressive. For the best results, we recommend doing all three steps below.

Step 1: Add Us to Your Contacts

Open Yahoo Mail on your computer
Find an email from us
Hover your mouse over the sender's name
Click "Add to Contacts"
This tells Yahoo you trust this sender

Step 2: Mark as Not Spam (if applicable)

Open your Spam folder
If you see any emails from us in there, select them
Click "Not Spam" in the toolbar at the top
This trains Yahoo to recognize our emails as legitimate

Step 3: Create a Filter Most Reliable

Click the gear icon (⚙️) in the top-right corner
Click "More Settings"
Click "Filters" in the left panel
Click "Add new filters"
Give the filter a name (anything you like, such as "Allow [Company Name]")
Under "From," type the sender's email address
Under "Move the message to," choose "Inbox"
Click "Save"
Done! Yahoo will now route emails from this address directly to your inbox

Apple Mail — iPhone & iPad

Move from Junk and Add to Contacts

Open the Mail app on your iPhone or iPad
Tap "Mailboxes" in the top-left corner to go back to your mailbox list
Tap "Junk"
Find an email from us and open it
Tap the folder icon at the bottom of the screen
Tap "Inbox" — this moves the email out of Junk
Now open the email again from your Inbox
Tap the sender's name at the top
Tap "Create New Contact" or "Add to Existing Contact"
Apple Mail uses your Contacts to decide who to trust — so this helps ensure future emails arrive in your inbox

💡 Good to Know On iPhone and iPad, adding the sender to your Contacts is the most effective way to whitelist. Apple Mail treats anyone in your contact list as a trusted sender.

Apple Mail — Mac

Add to Contacts Quick Method

Open the Mail app on your Mac
Find an email from us
Hover over the sender's name
Click "Add to Contacts"
Apple Mail now treats this sender as trusted

Create a Mail Rule Most Reliable

Open Mail on your Mac
Click "Mail" in the menu bar at the top of the screen, then click "Settings" (or "Preferences" on older versions)
Click the "Rules" tab
Click "Add Rule"
Name the rule something like "Whitelist [Company Name]"
Set the condition to: "From" — "ends with" — then type the email address
Set the action to: "Move Message" to "Inbox"
Click "OK" then "Apply"
Done! Mail will now always move emails from this address to your inbox

📩 Already in Junk? If our emails are in your Junk folder, right-click one and choose "Move to Inbox." Then add us to your contacts or create a rule above to prevent it from happening again.